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                                Why Is Empathy Important?

        Empathy may be one of the most important attributes.  
Empathy involves being able to see things from another
person's perspective, as well as being able to feel what
another person feels.  There may be several reasons why
empathy is important.  These reasons include building
rapport, reducing conflicts, and increasing helping behavior.

Building Rapport

       
Expressing empathy may be an effective way of
building rapport.  People may wish to feel understood.
Thus, expressing empathy may increase liking.  Also, if a
person express empathy they may be trusted more.  This
may be true because they perceive the person as more
caring.   

Reducing Conflicts

      
Some conflicts may result from failing to see things
from another person's perspective.  This may result in hurt
feelings. Stating that one understand and appreciate
another person's perspective may result in the person
feeling better about the situation.  This may reduce or
resolve the conflict.

Increasing Helping Behavior

       
There may be a number of motives for helping
behavior.  One of the motives is the joy of helping others,
and this may reflect feeling empathy.  This expression of
empathy may involve understanding the person's situation,
and feeling what the other person feels in the situation.